BUYING
WHAT PAYMENT METHODS CAN I USE TO PLACE MY ORDER
For purchases within U.A.E. you can pay cash on delivery (COD), debit/credit card or by PayPal
For international purchases you can pay by debit/credit card, PayPal or via WesternUnion
NOTE
For customers wanting to pay via WesterUnion, purchases will be processed and shipped once the payment is completed. Please, contact us for further information.
IS MY PAYMENT INFORMATION SAFE?
We take great care of your information safety so we do not store or process any payment information. By selecting payment method, customers are redirected to dedicated payment service providers (please see TELR or PayPal site)
Your personal information that you provide (name, email address, phone number) is not shared with third party companies except when necessary to complete the purchase order (eg. Zajel, Aramex, DHL etc.)
DO I NEED TO CREATE AN ACCOUNT TO SHOP WITH YOU?
Creating an account at LeCorset Shop makes future orders simpler. It allows you to place orders without having to fill in your details each time you shop with us.
NOTE: It is not compulsory for you to create an account in order to shop with us.
HOW DO I USE MY DISCOUNT CODE?
Please note that promotional offers and discount codes are only valid for website purchases. On the checkout page, click on ”click here to enter your code”, then simply enter the discount code and click apply.
DO YOU HAVE A SHOP OR STORE THAT I CAN VISIT?
We are a dedicated online retailer, however we can arrange viewing and fittings at our location in Dubai. You can contact us through Facebook, web-shop chat, Whats App or simply give us a call to schedule viewing.
HOW MUCH DO YOUR PRODUCTS COST IN MY CURRENCY?
Prices are displayed in AED. However prices can also be displayed in US$. To display prices in US$ please select from the drop down menu at the top of the website.
Unfortunately we cannot supply the exact prices of our products in other currencies at this time. However you can use The Universal Currency converter at www.xe.com to perform currency exchange calculations using live, mid-market rates for top 85 currencies.
Please note, all transactions are processed in AED. Exchange rates are estimated only based on the latest figures.
CAN I AMEND OR CANCEL MY ORDER?
We’re super quick at processing orders to make sure that you receive it as soon as possible. Once an order has been shipped we are unable to amend it.
STOCK
THE ITEM I WANT IS OUT OF STOCK
We understand how frustrating it is that the item(s) you required is currently out of stock. Our items sell out super quickly due to such high demand. We would advise you to subscribe on our website so you will be informed about restocks and new products. Or you can send us an email with request about specific item and we will do our best to get it in stock as soon as possible.
HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?
If you can’t find the information you need about a product, please do not hesitate to contact us and we’ll try our best to help you.
THERE WAS STOCK AVAILABLE WHEN I PLACED MY ORDER, WHY HAS IT BEEN CANCELLED?
We aim to fulfill all our orders however sometimes our items sell super quickly due to high demand and on occasionally an item you have ordered can suddenly become unavailable, particularly during busy times like sales. We promise that these cases are rare. If an item in your order sells out, we will contact you within 24h to confirm cancellation and refund any payment taken for the items not sent. If your order contains additional items, we will dispatch the rest of your order.
DELIVERY
WHERE TO YOU DELIVER TO?
We deliver World Wide.
HOW MUCH DOES DELIVERY COST?
U.A.E delivery costs AED25.
For International orders shipping cost will be calculated upon Checkout.
LOCAL PICK UP: Free
WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?
Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of our hands, and vary widely from country to country, so we are unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
WHERE IS MY ORDER?
You will receive an email with tracking number once your order has been dispatched.
For U.A.E orders you can track your shipment at www.ezajel.ae
For international shipments we use multiple couriers. Depending on which courier company we use for your shipment, we will inform you upon processing your order so you can track your shipment accordingly. (example: dhl, fedex, aramex)
RETURNS
DO YOU OFFER REFUNDS?
We do not accept returns for refund, but we do offer exchange in accordance with our exchange policy. We simply ask when you receive your product you try it on OVER undergarments or a vest. We are unable to accept worn items for hygienic reasons. Items worn for more then 5-10 min are considered worn and cannot be returned.
We do not offer refunds under any circumstances. Please refer to the Return Policy for further information.